4 Real World Examples of Feedback Creating Action in Collections

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4 Real World Examples of Feedback Creating Action in Collections Share on facebook Share on twitter Share on linkedin Thanks for taking the time to read through this blog. As a business that measures itself on the phrase ‘Collections Solutions that Work’ we believe the services we provide need to make impact on our clients’ […]

4 Applied Examples How Customer Feedback Has Led to Collections Growth

4 Applied Examples How Customer Feedback Has Led to Collections Growth Share on facebook Share on twitter Share on linkedin Data analysis can often feel overwhelming if you’re unsure of what you are looking for. There’s a danger and concern that if the data is not read correctly you can lead your organisation down an […]

8 Feedback Channels That Get Results In Collections!

8 Feedback Channels That Get Results In Collections! Share on facebook Share on twitter Share on linkedin In our last blog we shared The Three Top Reasons Why Customer Feedback is Crucial in Collections, so in this blog we’re tackling ‘the how’ and in particular what channels we’ve used to successfully recycle feedback.

The Three Top Reasons Why Customer Feedback is Crucial in Collections

The Three Top Reasons Why Customer Feedback is Crucial in Collections The digital age has created a new type of customer with new habits, so it’s never been more important to understand the complete picture when it comes to the customer journey and developing customer centric best practice.

6 QUESTIONS A DEBT COLLECTION AGENCY MUST ANSWER IN THE DIGITAL AGE

X Technology Tools your DCA cant afford to be without

6 Questions a debt collection agency must answer in the digital age Share on facebook Share on twitter Share on linkedin The Debt Collection Industry is often described as a ‘hostile battleground’ with the landscape constantly shifting. This means to operate a successful DCA within this environment, you need to be adaptable and appropriately equipped […]

WHY YOUR DEBT COLLECTION AGENCY NEEDS SMS CHAT BOTS (TOP 3 BENEFITS)

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Why your debt collection agency needs SMS chat bots (Top 3 benefits) For Debt Collection Agencies it’s vital to interact with customers on their terms with the technology they feel comfortable using and we can’t find a more common and customer-friendly platform than the smartphone text messaging service.

WHY CUSTOMER CARE IS IMPORTANT IN THE DEBT COLLECTION PROCESS

Why customer care is important in the debt collection process Share on facebook Share on twitter Share on linkedin If the customer is King, then customer care is the pampering that keeps the king coming back to sit on his throne. Keeping people or even better the ‘person’ at the centre of all decision making […]

WHAT TO DO WHEN ‘LATE LATE’ IS THE ONLY OPTION IN COLLECTIONS

What to do when ‘late late’ is the only option in collections Share on facebook Share on twitter Share on linkedin It’s always sad to say goodbye, but as we come to the last post in our Collections Common Timelines series, we hope you’ve enjoyed the journey.