Make sure technology is not passing you by when it comes to collections.
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In a Nutshell
Although our foundations are rooted in the traditional collections model, we’ve moved with the times to embrace technology and the quickly moving landscape of the digital world. We recognised that customers want to deal with their finances in a way and time that suits them and doesn’t restrict them to ‘office opening hours’.
- Incorporated collections methods that reflect trends.
- Increased contact methods.
- Created automated and contact free customer management portals.
- Created solutions for segmenting and dealing with the ‘won’t pays’ from the ‘can’t pays’.
- Improved customer journey.
- Increased the ROI on our clients debt book versus our competition.