coeo Insurance

With years of insurance experience and a full suite of compliant end-to-end services, coeo can help with any stage of the collections cycle, whether it be MTC’s or DD rehabilitation, we’ll do the heavy lifting so you can get back to doing what you do best.

UK insurance companies as clients
Inbound customer interactions last year
0 +
Bespoke procedures created

Lower Cost

We receive more than one payment for every minute of the day, thats more than 60 payments an hour and millions a year. Operating at this increased capacity means we can offer lower rates with automated processes to make your life easier.


Different clients segment their cases in different ways. We can recover ‘Housing based’ accounts through a different process than ‘Vehicle based’ accounts and evaluate them on separate merit for legal suitability. All of our processes are adaptable to what your customers need.


We are proud to be able to say that a number of our collections agents have worked for coeo for over 10 years. Throughout this journey with us, they have collected a vast bank of knowledge about the Insurance industry and are subsequently expert objection handlers and problem solvers.

Superior Systems Are Our Superpower

We’ve developed the smartest, most advanced insurance collections systems and strategies in the marketplace. We are always innovating to ensure that we stay one step ahead. Our services have been designed to seamlessly fit within any collection’s strategy. We work together to make sure you have the solution to fit your needs.

  • We can Integrate seamlessly between your systems and ours.
  • Systems access – we can work directly on your system to set up DD’s
  • Hotkeys to internal teams allowing for better complaint management.

Our Processes

The average Insurance sector timeline is very straight forward, starting with an in-house collections or retention team before being transferred to coeo. During this time the policy will be cancelled, and any remaining termination charges will become due. We offer a wide range of processes tailored specifically for each account. We have made thousands of bespoke processes tailored to specific types of accounts like the following:

  • Arrears Management
  • DD Rehabilitation
  • MTC’s
  • NTU’s

Our Experience Is Our Expertise

From our accredited front-line agents through to our well-practised management team, our business has the knowledge to effectively look after you and your customers. Our people work to discuss accounts and not debt, with experience in:

  • Motor Insurance
  • Home Insurance
  • Time on risk
  • Claim cases
  • And so much more…

Comparing Industry Timelines

Understanding whether or not your collections processes are being maximised can feel like a minefield. That’s why we reviewed over 2 million live accounts to develop industry-specific timelines for you to compare your own processes against.

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