With years of utilities experience and a full suite of compliant end-to-end services, CRS can help with any stage of the collections cycle, whether lost or live accounts, we’ll do the heavy lifting so you can get back to doing what you do best.
Superior Systems Are Our Superpower
We’ve developed the smartest, most advanced utility collection systems and strategies in the marketplace. We are always innovating to ensure that we stay one step ahead. Our services have been designed to seamlessly fit within any collection’s strategy. We work together to make sure you have the solution to fit your needs.
- We can Integrate seamlessly between your systems and ours.
- Systems access – we can work directly on your system to set up DD’s, input meter readings and pull off bills.
- Hotkeys to internal teams allowing for better complaint management.
When it comes to Utilities there is a different process needed for both lost and live customers as a one size fits all approach doesn’t work. That’s why we offer a wide range of processes tailored specifically for each account be it live or lost. We have made thousands of bespoke processes tailored to specific types of accounts like the following:
- Arrears Management
- DD Rehabilitation
- Occupier Accounts
- Change of Tenancy
- Change of Supply
Our Experience Is Our Expertise
From our accredited front-line agents through to our well-practised management team, our business has the knowledge to effectively look after you and your customers. Our people work to discuss accounts and not debt, with experience in:
- Estimated / actual usage
- Meter reads
- Direct Debit rehabilitations and calculations
- Managing vulnerable customers
- And so much more…
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