Why your debt collection agency needs SMS chat bots (Top 3 benefits)
For Debt Collection Agencies it’s vital to interact with customers on their terms with the technology they feel comfortable using and we can’t find a more common and customer-friendly platform than the smartphone text messaging service.As part of our technology in debt recovery series, we explore the power of text messaging and share our top benefits of integrating chatbots into this platform.
Want to know more? Here’s our Tech & Services brochureText messaging is an incredibly easy way to communicate and, let’s be honest, modern living means our mobile phones are rarely separated from us. Past research suggests we will pick up our phones an incredible 85 times a day (twice as often as we expect). Today’s customers want personal, relevant mobile-centric solutions, making text messaging (the smartphone’s most used feature) a truly powerful tool to communicate. When you add the chatbot to this platform it can become one of your strongest solutions when recovering debt. Like website bots, SMS bots will use a conversational style that helps answer customer queries, handle responses and drive engagement. SMS chatbots leverage natural language processing (NLP), which make it easier to design interactive conversations with customers. Our experience tells us SMS bots are a brilliant feature in the debt recovery armoury but what are the real benefits powering this quickly growing two-way communication tool? In this blog, we’ve picked out our top three benefits. Here’s the list:
Communication with muscle
They’re super helpful